FAQs

Registration and Tryouts

Why am I asked for my birth date when filling in my main contact information?

This is strictly for security purposes. Your birth date is used during the password recovery process. It is treated as confidential information and cannot be viewed by any administrator.

I forgot my password. How do I find it?

Click on the Forgot your password link located on the User ID and Password page. You will be asked to complete a few simple questions to verify your identity. The password will be emailed to you.

How will I receive my password if my email address has changed from last year?

You will have a chance to edit your email address during the Password Recovery process outlined above.

Is there a way of changing my password?

Yes. You may edit your password by clicking on the (Change your Password÷ link located under (Other Options÷ on your main Family Profile. You may access your Family Profile by entering your existing email address and Password after clicking the Registration button on our website.

I just received my credit card statement and there was an entry of Canadian Athletic Club. Was this for registration?

Yes. Hockey Canada is our official online registration provider. Canadian Athletic Club utilizes Hockey Canada credit card processing service in order to collect online transactions.

I could not print my invoice/confirmation page. Is there a way of printing my invoice after I have already registered?

Yes. If you log back into the Online Registration site, you will receive a listing of all of your Registrants and you will be given the option to view and print the receipts from there.

I chose cheque payment when I registered. I have changed my mind; I would rather pay by online credit card. How do I do this?

You can't. You will have to contact the CAC office and get them to delete the pre-registration and Order for you. You will have to re-create the registration again with the proper payment option.

Can I pay with cheques?

Not on-line.

Can I pay with cash?

Not on-line.

Can I pay in installments?

Not on-line. You must pay in full if you choose the online credit card payment option.

How do I know my registration is confirmed?

When you submit your registration form on line, you will receive an email. This email will be a copy of your invoice or payment confirmation. A second e-mail or a phone call will follow with your official confirmation of acceptance into Canadian Athletic Club. You can print this email on your computer and keep it for your records. If you do not have an email address, then you will receive a phone call.

How will I know if my child has been accepted to play this year?

Once you are registered for tryouts The Canadian Athletic Club will put the player in a tryout camp and you can log on to the CAC website http://www.cac-hockey.com to locate tryout dates/time and what camp your player will be in. The camp lists are on-line in August.

I am moving to a new home. What address do I put on the form if we have not moved yet?

Please use your new address when registering. If you do not have your new phone number as yet - put in the phone number you have now and email registrar@cac-arena.com with your new phone number. It is the member's responsibility to notify the hockey office in the event of move or contact information needs to be updated. Proof of residency plus a photocopy of your Driver's License as well as as a copy of a Utility Bill with your current address.

Teams

When will I be contacted as to what team my child is on?

Everyone should be contacted after the Peewee, Bantam and Midget drafts have been completed. If you have not been contacted following the draft date, please email registrar@cac-arena.com or call the office, with your child's name, age, and your phone number. Or leave the same information at the CAC Office at 780-439-3636.

When does the hockey season start?

Leagues have different start dates. Keep an eye on the website for schedules and firm dates.

Can I specify a certain coach or team that I want my child to play for?

No, CAC coaches draft their players onto teams.

Can I request that my child play with his friend for car-pooling purposes?

No, but CAC will assist you to resolve these types of issues.

How will I find out my child's league schedule?

Schedules will be posted on our web site as soon as we have received them from the various leagues. They will also be provided by Team Managers/Coaches, and are posted on league websites.

CAC participates in the AA Council Player Draft.

Other

What documentation do I need if I want to coach?

A Coaching Application Form must be filled out completely and returned to the Canadian Athletic Club Office e-mailed at hockeyprogram@cac-hockey.com. If you wish to mail the application the mailing address is on the website.